TERMS AND CONDITIONS

With a Confirmation Bookings you agree to all Terms and Conditions mention above


CANCELLATION:

  • Reservations cancelled after booking confirmation has been received will be charged 50% of Booking Total
  • Reservations cancelled 30 days prior to arrival date will be charged 100% of Booking Total
  • Balance due at least 30 days prior to arrival date to guarantee the booking, or the booking will automatically be cancelled and will be charged 50% of Booking Total
  • Cancelled bookings, need to be confirmed with a written email


BOOKING:

  • Please remember to check that all relevant reservation details are correct, when you received the Confirmation Form
  • Please remember, dates (without a booking confirmation) will not be held for more than 14 days, after this period dates will be reopened without any notification. If not arranged with a written and approved email
  • Please advise if there are any Medical conditions/ allergies or special Dietary Requirements that Braai Safaris need to be aware and send this through, prior to your arrival date.
  • Persons that present any physical difficulties will not be able to take part in the activities.
  • Special occasions such as birthdays or a honeymoon…need to be requested at least 48h before the arrival date.
  • Bookings made after 12pm will not be accepted, if requested date is the following day
  • Bookings are accepted only by a written email
  • Braai Safaris Lodge has a minimum stay of 2 consecutive nights.


IMPORTANT INFORMATION:

  • An Indemnity Form needs to be completed and signed at the time of meeting with the Braai Safaris
    Team, to take part any of the activities or staying at Braai Safaris Lodge.
  • By signing this indemnity you understand and you are aware of all dangers, risk and hazards that may present itself in the activity or while staying at Braai Safaris Lodge and take full responsibility of the consequence’s that may follow.
  • We recommend to take your passport with you. You will need it at the Kruger National Park gate.
  • Children under the age of 6 years will not be allowed to take part in any safari activity
  • Children under the age of 21 years need to be accompanied by the Parent/Guardian
  • Kruger National Park entrance/conservation fees are excluded from the total amount. (to be paid at the Kruger National Park gate) unless otherwise specified.
  • Extra drinks, snacks and meals are excluded from the quote as anything that is not specified as included in the confirmation booking will be excluded.
  • Travel Insurances are excluded from the quote.
  • Gratuities are excluded from the quote.
  • Bank and credit card fees are excluded from the quote
  • Bush Braai Safaris (PTY) LTD does not take any responsibility for any health conditions/ allergies, Bush Braai Safaris (PTY) LTD can cancel meals and activity at any time. If it may present any danger or uncertainty.
  • Bush Braai Safaris (PTY) LTD is not equipped to cook Kosher meals
  • Bush Braai Safaris (PTY) LTD does not take any responsibility for any accommodation, transfer, person, building, car or any other activities that are not managed or owned by Bush Braai Safaris (PTY) LTD
  • Bush Braai Safaris (PTY) LTD does not take any responsibility for any injury, death, harm, theft, or loss of whatsoever nature, for clients or any 3rd party, while participating in the activities or in any accommodations associated, owned or operated by Bush Braai Safaris.
  • In case of non-payment Bush Braai Safaris (PTY) LTD is free to cancel any booking (overnight stay or activity) even after a booking confirmation has taken place. In the case of payment, the deposit or already paid amount will be fully refunded.
  • Any damages or violations of the rules of any kind will result in a fine or immediate cancelation of the activity or accommodation
  • Bush Braai Safaris (PTY) LTD takes no responsibility for any delays, distractions, strikes, protests, cancelations, closures or any other causes or situations not owned or operated by Bush Braai Safaris (PTY) LTD. In case the activity is unable to continue or should be postponed a non-refundable voucher with the customers details will be issued and valid for 1 year (12 months) from original activity date.
  • It is prohibited to interact, call, feed or entice any wild animals
  • Bush Braai Safaris (PTY) LTD does not take any responsibility for any weather or meteorology changes, incase the activity is unable to continue or should be postponed a non-refundable voucher with the customers details will be issued and valid for 1 year (12 months) from original activity date.
  • Some areas in the Kruger National park is a malaria risk area, it is advice to take special precautions and consult a medical practitioner prior to your arrival especially if this is during the summer months.
  • Please take note that the closest Kruger National Park gate is 45 min away and a public road will be used to travel on to access this gate.
  • Bush Braai Safaris (PTY) LTD takes no responsibilities regarding any flight changes, cancelations, delays or any other travel arrangements … If you are a “no show” (no arrival) at the meeting point or time and no notice or arrangement has been made to notify Bush Braai Safaris your reservation will automatically be cancelled and rules of cancelation will apply (see cancelation policy).
  • The Activities can exclusively and only be booked for guest that stay at Braai Safaris Lodge.


ACCOMMODATION & ESTATE:

The Hoedspruit Wildlife Estate is a residential Estate in a wildlife area, residents choose to live here because of the tranquillity in a natural setting that the Estate offers.
PLEASE BE RESPECTFUL OF THE RESIDENTS, BOTH HUMAN AND ANIMAL, AT ALL TIMES

  • NO SPEEDING – 40 kph on tar & 20 kph on gravel
  • NO LITTERING
  • NO FEEDING, APPROACHING OR CATCHING ANIMALS
  • NO COLLECTING OF FIREWOOD
  • NO NOISE, LOUD MUSIC, ETC
  • NO PETS
  • NO DRONES
  • NO FIREWORKS
  • NO FIRES except in braai facilities
  • COVER UNATTENDED FIRES
  • NO ACCESS TO GREEN BELT BETWEEN 22:00 & 05:00
  • NO WALKING ON ROADS & PUBLIC AREAS AT NIGHT – large predators do occur on the Estate
  • Please keep doors and windows closed when not in the house as monkeys and baboons pass through, any damage caused by these animals due to guests’ negligence will be for the guests account

Failure to follow these rules will result in action being taken against visitors, this may
include fines and/or eviction from the Estate.


PAYMENT:

  • Please note that all payments can be made by EFT (Bank transfer) or with a secure online payment system by credit card on our website www.braaisafaris.co.za only Visa or Mastercard will be accepted for online payments
  • Please use your Invoice number as reference when making a payment
  • Bush Braai Safaris (PTY) LTD make use of the AIPS online internet payment service for credit card payments, Charges to your credit card will displayed as ACI Payment on your credit card statement
  • Extra costs can apply depending on the payment method you choose; these costs are not included in our prices. A handling fee of 4,25% will automatically be added for online payments.
  • Kindly note that any payments (full or partial) made to Bush Braai Safaris for any and all bookings results in automatic acceptance of our Terms, Conditions, Policies, etc
  • Banking and Credit Card fees are excluded from the total amount of your booking.
  • Please send a proof of payment by email
  • Rates are quoted in South African Rands
  • Rates are subject to change without prior notice


SECURITY POLICY:

All credit card transactions are processed by DPO PayGate, a PCI DSS Level 1 Certified Payment Gateway which is certified GDPR ready. DPO PayGate is responsible for securely storing, processing and transmitting card data to the PCI compliance standard. All credit card transactions take place in an encrypted 3D secure environment. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate DPO Paygate to obtain confidential information. Encryption is used to protect the transmission of personal information when completing online transactions. DPO Paygate internet servers are protected by firewalls and intrusion detection systems. The Merchant does not have access to credit details. DPO Paygate continually reviews and enhances its security in line with technological changes.

BUSH BRAAI SAFARIS (PTY) LTD  is POPI Compliant for Protection of Personal Information Act 4 of 2013 (POPIA) that serves to protect the Personal Information of Individuals and Businesses.

Please note: once a booking has been made where another service is required through another company or individual that is not BUSH BRAAI SAFARIS (PTY) LTD. You agree that your personal information for taking part in this activity will be passed on to this establishment as required for the set activity, accommodation etc…